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Knowledge base
Frequently Asked Questions
Current Information (COVID-19)
6
Are orders still being shipped?
Are there any delays in delivery?
Will my parcel be delivered to my front door?
Are there any delays in processing the returns and refunds?
Is it possible to extend the return period due to curfews etc.?
See all 6 articles
Contact
1
How can I contact you? How do I use the customer query system?
Product
8
Will sold out items be made available in future?
Why are some items and quantities readily available while others aren't?
How do I find the correctly-sized costume?
What does 'universal size' actually mean?
How do I fill my balloons with helium?
See all 8 articles
Order
6
How do I place an order at Party365.com?
Is there a minimum order value? What is the surcharge for small order quantities?
Are discounts available for large orders / organisations?
How can I redeem my discount voucher?
How can I cancel my order or amend it afterwards?
See all 6 articles
Payment
6
What payment methods are available and is my payment secure?
Can I pay on account at Party365.com?
Where can I find your company bank details?
How do I get an invoice for my order?
I paid with PayPal and did not receive an order confirmation.
See all 6 articles
Shipping & Delivery
8
Why has my order not yet arrived?
How long does the delivery take?
What are the shipping costs?
Is there also an express delivery option?
Can I have my order delivered to another address or PO Box?
See all 8 articles
Returns & Replacements
5
How can I return my order?
How and when will I receive my refund?
Will I receive a status update regarding my return?
What happens if the item I ordered is defective or faulty?
How can I exchange an item?
Shop
1
Do you have a store or warehouse where I can pick up my order personally?
Customer Account
3
How do I become a Party365.com customer?
I have forgotten my login details / password
How can I change my name / address details?
Privacy & Security
1
Is my data safe? Which data is stored in the customer account?
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